Last updated: 17 September 2026
These terms explain use of this website and service arrangements with S.M.P. Techno Services Ltd, trading as SMP Techno Services. Our services include managed hosting, business email, domains and DNS, virtual servers, cybersecurity, communications and backups.
1. Company and contact details
Our published contact address is Agiou Georgiou Store 37z, Latsia, Nicosia, 2231, Cyprus. Contact [email protected] or +357 22000003.
2. Quotes and service agreements
A website enquiry is not a paid order. Service scope, specifications, resource limits, price, applicable taxes, payment deadlines, start date and duration must be confirmed in the written quotation or service agreement accepted by you and SMP. These website terms do not replace an existing signed agreement or introduce new charges into it. Service-specific terms govern that service, subject to mandatory legal rights.
3. Billing, annual term and renewal
Hosting can be billed monthly or annually. Hosting agreements are annual even where payment is made in monthly instalments; monthly billing does not by itself create a month-to-month agreement. Your accepted written agreement confirms the term, charges and any agreed exception.
Renewal is handled through communication with the customer at least 60 days before the agreement or hosting rental expires. Renewal arrangements, pricing and any cancellation notice are confirmed through your agreement and renewal communication. This renewal communication period does not by itself introduce a new cancellation penalty or deadline.
4. Cancellation, refunds and credits
Send cancellation or billing requests to our support email, identifying the account and service. Cancellation notice and its financial effect follow the accepted agreement and applicable law. Confirm export of hosted content, mailboxes and backups before the service ends. Do not include passwords in your request.
Where a refund is appropriate and accepted by both parties, SMP processes it without delay as a refund or an agreed credit towards services. Credit is used only with the customer's agreement. This process does not limit statutory refund rights or require credit instead of a refund due by law.
5. Consumer withdrawal rights
If you purchase as a consumer and a statutory right to withdraw from a distance service contract applies, you generally have 14 days from conclusion of the contract to notify us. This does not create a new withdrawal right for a business purchase.
Where you expressly request early service during that period, a proportionate charge for service already supplied may be payable if the legal requirements are met. Loss of the right following full performance requires the legally prescribed prior express consent and acknowledgement. Activating an ongoing hosting service does not automatically remove the right.
Notify us by email with your name, contact details, service, order date and clear withdrawal statement. No special wording is required. Applicable statutory refund deadlines and protections remain in force.
Where statutory withdrawal applies, we reimburse the payments due without undue delay and no later than 14 days after being informed of your decision. We use the original payment method unless you expressly agree otherwise, and do not charge a reimbursement fee. Any lawful proportionate charge for services requested during the withdrawal period is handled as described above. A statutory refund is not conditional on our mutual commercial agreement.
Optional model withdrawal notice
You may copy and complete this notice, or send another clear statement. Send it before the applicable withdrawal period expires.
To: S.M.P. Techno Services Ltd, Agiou Georgiou Store 37z, Latsia, Nicosia, 2231, Cyprus; email: [email protected].
I/We hereby give notice that I/we withdraw from my/our contract for the following service: ____________________.
Ordered on: ____________________.
Consumer name(s): ____________________.
Consumer address: ____________________.
Date: ____________________.
Signature (only if submitted on paper): ____________________.
6. Account, software and content
Keep account and domain-holder details accurate. You must have the permissions needed for your content, software and processing of personal data. Protect credentials, use available multi-factor authentication and report suspected compromise promptly. You retain ownership of your content. The agreed service defines application management, updates and security responsibilities.
7. Acceptable Use Policy
Services must be used lawfully and without harming other users or infrastructure. Prohibited activities include:
- Unlawful content or infringement of intellectual property, privacy or other rights.
- Fraud, phishing, impersonation, malware or unauthorised access.
- Unsolicited bulk messaging, open relays or deceptive sender identities.
- Denial-of-service attacks or scanning and testing systems without authorisation.
- Bypassing access controls or exceeding agreed resources in a way that disrupts services.
Report abuse to our support email with the affected URL or service and relevant evidence. We may take proportionate protective action for abuse, material security risks or legal requirements. Where circumstances permit, we explain the issue and allow an appropriate opportunity to resolve it. Urgent action may precede notice. Suspension or termination remains subject to the agreement and law.
8. Support, availability and backups
Support response targets, maintenance procedures, availability guarantees, service credits, backup frequency, retention, coverage and recovery objectives are those expressly agreed for your service. Website descriptions of monitoring or protection do not by themselves establish a contractual service-level guarantee.
Maintenance, software faults, incidents and external dependencies can affect availability. Confirm which files, applications and mailboxes are backed up and how restoration works. Keep an appropriate independent copy where possible. Indefinite storage after termination or an unagreed recovery outcome is not promised.
9. Domains, third parties and privacy
Domains are subject to registry and registrar requirements. Registration is not assured until confirmed. Keep registrant details current and check renewal and transfer arrangements. Third-party licences and services may have additional terms identified in your agreement.
Our Privacy & Cookie Policy covers website enquiries and business contacts. When we process personal data in a customer's hosted environment on its behalf, the respective responsibilities must be governed by the applicable data processing agreement.
Website branding, design and protected materials belong to their respective rights holders. Republishing protected materials or implying an endorsement requires permission.
10. Concerns, law and updates
Contact us so we can investigate a service concern. Liability and remedies follow the applicable agreement and law; mandatory rights and liabilities are not excluded. These website terms are governed by Republic of Cyprus law without removing mandatory consumer protections or applicable consumer jurisdiction rights.
Updates apply to future website use. Material changes to an existing service contract follow the notice and agreement process applicable to that contract.